FAQs

How much does the shipping cost?

The shipping cost depends on the Country that you choose to have your package delivered. When you have selected yours country, the shipping cost will appear automatically and Mummys Handmade is not responsible for additional charges due to taxes, duties or freight charges for orders.

How long it takes to prepare a hand-knitted product?

All knits are custom made after order, and it takes almost 8-13 days for knitting. The days may defer from one product to another. It depends how big is the product and how complicated is design you choose.

Which are the payment methods?

For payment methods we only accept Credit card and iDeal for safety reasons. We want to assure you that all payments are 100% safe. You can check the available payment options after selecting the country of delivery before proceeding to the check out.

Do I receive a confirmation email after I place my order?

Yes, after your order you will receive a confirmation email. In case you cannot find it, please check your spam folder.

Can I return and change a swimsuit?

No. Swimsuits are considered underwear so for hygiene reasons, no refunds and changes are available.

Is it possible to order just the top or the bottom of a swimsuit?

If you would like to purchase just one piece of our swimsuits please sent us an email and we will consider it as a custom order. Please have in mind that it is not always possible.

If a product is out of stock, is it possible to be available again?

It is possible sometimes for a product to be available again. If you want a product that is out of stock, please contact us to ask for this product specifically. There is a possibility you can order it with custom order.

Can I order a product in a different color from the ones that are shown in the options?

No. Unfortunately you can only order the colors that are available for each design.